1. Authentication & Password Management
Account registration, email verification, 2FA/OTP login, and password management.
Navigate to /signup, fill in your First Name, Last Name, Email, Designation, and Password.
Check your email inbox for an automated account completion link.
Click Complete Registration to activate your account and proceed to login.
Enter your email and password at the Sign In page.
If 2FA is active, you will be redirected to /otp to enter your 6-digit verification code.
Upon successful verification, you will be logged into your RFC Dashboard.
Forgotten Password Reset
Click Forgot your password? on the login page, enter your registered email, and follow the link sent to your inbox to securely reset your password.
Changing Password & 2FA Configuration
Inside the app, go to Account Settings. You can update your current password or toggle TOTP / Email-based 2FA methods under the Security tab.
2. Initiator Workflow
How to draft, complete, and submit a new Request for Change (RFC).
Access Form
Click Initiate Request in the left sidebar menu to open the RFC creation workflow.
Fill Change Details
Provide Change Type, Department, Location, Reason, Scheduled Date, Priority, and Impact analysis.
Assign Personnel
Select designated Implementors and an authorized Approver from the dropdown lists, then submit.
CR-XXXXXX) and its status is marked as OPEN.If an approver rejects a change request with feedback or timing concerns, the initiator can easily reschedule it:
From Request Details View
Open the rejected request and click Reschedule & Re-queue for Approval in the action panel or execution date section.
From the Change Calendar
Click the rejected request inside the day details dialog and select Reschedule & Re-queue.
3. Approver Workflow
Reviewing, approving, or rejecting assigned pending change requests.
Navigate to Approvals
Users designated as Approvers can click Change Approval under Workflow in the sidebar menu.
Evaluate Request Details
Click on any pending RFC to review the change justification, affected services, resource requirements, test plan, and rollback strategy.
Decision & Comments
Transitions the status to WORK IN PROGRESS, authorizing implementors to proceed.
Transitions the status to REJECTED with mandatory feedback comments explaining the rejection reasons.
In accordance with change governance standards, approvers cannot approve a change request whose scheduled date has already passed.
As the assigned approver, you can directly reschedule the request to a valid future execution date before signing off.
Approvers receive automated daily email reminders starting 3 days prior to the scheduled execution date for all pending OPEN requests.
This ensures pending changes are reviewed, rescheduled, or approved in advance without delaying operational timelines.
4. Implementor Workflow
Logging execution, test environment outcome, and finalizing approved changes.
Assigned Tasks
Access Implementations in the sidebar to view all approved RFCs where you are assigned as an Implementor.
Log Execution Results
Fill in the test environment verification results, actual implementation outcome details, and execution date.
Close Request
Submit the implementation report. The RFC status automatically transitions to CLOSED.
5. Change Calendar & Conflict Detection
Interactive monthly schedule visualization, intelligent collision detection, and role-based rescheduling.
- Browse scheduled changes month-by-month with intuitive navigation and a quick Today reset.
- Filter views by Department, Priority (Urgent, High, Medium, Low), or Status.
- Click on any day cell to open the Day Details Modal and review all change requests scheduled for that date.
The calendar continuously inspects scheduled changes to safeguard against concurrent conflicts:
- Department Overlaps: Multiple changes scheduled concurrently within the same operational department.
- High-Impact Collisions: Multiple High or Urgent priority changes slated for the exact same date.
Conflicting dates are highlighted with red rings and badges. Use Focus Conflicting Dates to isolate colliding dates across any month.
The Reschedule button on calendar items is displayed strictly to the initiator or assigned approver of that request. It is cleanly hidden from all other users.
When selecting a new date in the reschedule dialog, the system provides instantaneous feedback if the target date already has department changes or high-priority collisions.
6. Reports & Change Log
Analytics overview, SLA tracking, advanced multi-parameter filtering, and audit log exports.
KPI Analytics Cards
Instant visibility into high-level metrics: Total Change Requests, Open requests awaiting review, Work In Progress, Closed, Rejected, and Critical changes.
Approval SLA Indicators
Color-coded SLA badges display whether change approvals were processed within target turnaround times or overdue, aiding process optimization.
Range Filtering & Search
Filter the audit table by custom date ranges using the interactive calendar picker, filter by department or status, and conduct instant keyword searches.
Structured Audit Log Export
Select specific requests via row checkboxes or export the entire filtered view by clicking Export Change Log. Download professionally formatted Excel (.xlsx) or standard CSV (.csv) files ready for management reporting and compliance audits.
Ready to get started? Sign in or head to your dashboard.